Accessibility Tools

This patient and family guide is created to provide a smooth and comfortable experience for all patients and visitors at ALTY Orthopaedic Centre.

Admission Guide

We encourage all patient to review this guide prior to admission.

What should I bring for admission?

Here’s a checklist of important documents to bring along for a smooth admission process:

For all patients:

  • Admission Letter (Admission Letters are prepared by the Business Office department. For any enquiries or questions, we encourage you to speak to our friendly nurses)
  • Patient Identification (NRIC for Malaysian citizens or Passport for foreign patients)

Additional supporting documents:

  • Guarantee Letter for patients eligible for corporate insurance coverage
  • For insured patients, do present a valid insurance card upon admission

Precautionary measures

As our patients’ health and safety is our priority, all patients will be required to perform the RT-PCR test prior to admission. The test will be conducted by ALTY, at no cost.

Where should I go?

  • Location: Level 5, registration counter
  • Operation hours:
    Monday -Friday: 8.30am to 5.30pm
    Saturday – 8.30am – 1.00pm

What should I bring during my stay?

Checklist for your hospital stay

On top of the facilities provided by ALTY during your stay with us, we encourage you to consider bringing the following for your own comfort.

  • Comfortable and loose clothing
  • A pair of anti-slip sandals or slippers
  • Personal toiletries
  • Towel
  • Devices for entertainment such as your tablet and headphones
  • Tools that could help you relax such as reading materials or your favourite music playlist

A gentle reminder: Kindly avoid keeping large sums of money, jewelry and other personal valuables during your stay with ALTY. The hospital will not be responsible in the event any items are lost or misplaced.

Meals at ALTY

Complimentary meals are provided for the patient only. Breakfast, lunch and dinner as well as an afternoon snack will be served daily to all patients. All meals served at ALTY are carefully prepared to meet your nutritional and dietary needs.

In the event you miss a meal due to ongoing tests or treatment, our nurses will be able to arrange for you to have it upon your return to the ward.

When will you be discharged?

All patients will be discharged after your doctor has certified that the patient is fit to return home. Kindly note that upon being certified fit to be discharged, it may take up to 3 hours to process your hospital bill and prescriptions.

Important Notes

  • All admissions will require.

Billing and payment

  • Upon admission, a deposit and/or letter of guarantee will be required
  • We accept payment in terms of cash or any major credit card.
  • For discharge between 2.00pm – 6.00pm, a half-day room rate will apply
  • For discharge after 6.00pm, a full-day room rate will apply
  • We would like to make it as simple as possible for you, during the discharge process, a discharge slip will be issued and once your hospital bill is ready, you will be informed by our hospital staff on the following steps to take to complete the process.

Room Rates

Comfort and care are at the heart of our services here in ALTY, and coupled with our state-of-the-art medical facilities, we make the well-being of your stay and recovery our utmost priority. At ALTY, our rooms provide a modern touch, complete with comprehensive amenities to make you feel right at home.

PREMIUM SUITE

PREMIUM SUITE (NP: RM 1,880.00) RM 1,504.00

Our Premium Suite offers a touch of luxury with comprehensive facilities in providing you with the best care and comfort. Complete with a spacious family lounge for the convenience of your loved ones, a built-in kitchen with a full-sized fridge, Smart TVs, and two en-suite bathrooms, the Premium Suite will ensure the very best of comfort and care for you.

ROOM AMENITIES

  • Family lounge with additional sofa bed, smart TV and washroom
  • Lounge pantry with full-size refrigerator, microwave and kettle
  • Sofa bed
  • Wardrobe
  • Attached bathroom for patient
  • Writing desk
  • Smart locker
  • Free WiFi
  • Compact refrigerator
  • Complimentary parking for 1 vehicle per day
PREMIUM SUITE

JUNIOR SUITE (NP: RM 1,280.00) RM 1,024.00

Our well-appointed Junior Suite comes complete with modern furnishings and comprehensive amenities to make your experience at ALTY one that is luxuriously comfortable. With a family lounge, a built-in kitchen area that includes a minibar, a Smart TV and two-en-suite bathrooms, you can be sure that your well-being is prioritised.

ROOM AMENITIES

  • Family lounge with additional sofa bed, smart TV and washroom
  • Lounge pantry with compact refrigerator, microwave and kettle
  • Wardrobe
  • Writing desk
  • Attached bathroom for patient
  • Free WiFi
  • Smart locker
  • Complimentary parking for 1 vehicle per day
  • Sofa bed
PREMIUM SUITE

PREMIUM PLUS SINGLE (NP: RM 480.00) RM 384.00

At ALTY, we truly understand the needs of our patients and our Premium Plus Single rooms will be the source of your ultimate comfort. Equipped with a kitchen area, two Smart TVs and an en-suite bathroom, our Premium Plus Single room is ideal for patient rest and recovery.

ROOM AMENITIES

  • Family area with additional smart TV
  • Sofa bed
  • Kitchenette with compact refrigerator, microwave and kettle
  • Wardrobe
  • Attached bathroom for patient
  • Writing desk
  • Smart locker
  • Free WiFi
PREMIUM SUITE

Our Premium Single room offers quality and care. With well-equipped amenities such as a smart TV and an en-suite bathroom, all of your needs will be taken care of. The room also comes complete with kitchen amenities such as a fridge for your convenience and comfort.

ROOM AMENITIES

  • Compact refrigerator and kettle
  • Writing desk
  • Attached bathroom for patient
  • Free WiFi
  • Smart locker
  • Smart TV
  • Wardrobe
  • Sleeper chair

Other Rates

ICU : RM480.00

Open HDU : RM380.00

HDU Room : RM380.00

Note:

  1. All patients will be provided with complimentary meals (three main meals and a snack) daily.
  2. Room rates listed exclude government tax and withholding tax.
  3. Less than 12 hours occupancy will be charged for half day.
  4. 12-24 hours occupancy will be charged for one day.
  5. The hospital reserves the right to change or adjust prices without prior notices.

Payment/Insurance Coverage

ALTY works with an extensive list of local and international insurers. We welcome patients from the following panel of insurers:

Insurance Partners

  • aia-logo
    AIA Berhad
  • etiqa-life
    Etiqa Life Insurance Berhad
  • etiqa-family
    Etiqa Family Takaful Berhad

TPA Partners

  • Asia Assistance Network (M) Sdn Bhdlogo
    Asia Assistance Network (M) Sdn Bhd
  • asp-logo
    ASP Medical Clinic Sdn Bhd
  • e-mas-logo
    CompuMed Services Sdn Bhd
  • da-doctor-logo
    DA Adept (M) Sdn Bhd (Doctor Anywhere)
  • hol-logo
    Dytan Health On-Line Sdn Bhd
  • e-mas-logo
    Eximius Medical Administration Solutions Sdn Bhd (e-Mas)
  • hc-logo
    Health Connect Sdn Bhd

  • Healthmetrics Sdn Bhd
  • ihm-logo
    IHM Sdn Bhd
  • ihp-logo
    Integrated Health Plans (M) Sdn Bhd
  • ihp-logo
    Medilink Global (M) Sdn Bhd

  • MediExpress (M) Sdn Bhd
  • med-kad-logo
    Medkad Sdn Bhd

  • MiCare Sdn Bhd

  • Miya Care Sdn Bhd
  • pm-care
    PMCare Sdn Bhd
  • pra-assist-logo
    Pra Assist Medical Network Sdn Bhd
  • Selcare Management Sdn Bhd-logo
    Selcare Management Sdn Bhd
  • HopQ

International Partners

  • AA International Hub Sdn Bhd-logo
    AA International Hub Sdn Bhd
  • Across Asia Assist Indonesia
    Across Asia Assist Indonesia
  • Cigna International Corporatio
    Cigna International Corporation
  • ia-logo
    International Assistance Sdn Bhd
  • sos-blue
    International SOS (M) Sdn Bhd
  • tejani-team-logo
    Tejani Emergency Assistance (M) Sdn Bhd
  • Prestige International Inc
  • WellBe (M) Sdn Bhd

Visitor Guide

If you would like to visit a patient at ALTY Orthopaedic Hospital, you may refer to our comprehensive visitor’s guide below for further information.

During your visit, we kindly ask that patients and their loved ones be mindful and respectful of other patients, visitors and staff. Your cooperation is much appreciated to help us maintain a safe environment for all by abiding to the following guidelines:

Visiting Hours

  • General visiting hours: 9am to 9pm
    • A maximum of 2 visitors are allowed at one time and maximum stay of 30 minutes
    • Visitors always required to wear a mask
    • Children below the age of 12 years old are not allowed
    • After 9pm please use the Emergency department entrance and registration is required for access to ward
  • Intensive Care Unit (ICU) / & High Dependency Unit (HDU) : 12pm to 2pm & 4pm to 7pm

Parking

Our car park is open 24 hours, daily at Level B1, B2, B3, Level 1, Level 2 and Level 3.
Parking charges are as below:

Day Duration Charges
Monday to Saturday First 15 minutes Free of charge
First hour or part thereof RM5.00
Each subsequent hour or part thereof (7.00am-7.00pm) RM4.00 per hour
7.00pm to 7.00am RM6.00 per entry
Sunday & Public Holiday All day RM6.00 per entry

Vending Machines

Level 5

  • Coffee
  • Canned drinks
  • Snacks

Concierge & Valet

  • Located at the entrance of the lobby
  • Wheelchair assist service is available
How to Get Here

ALTY Hospital
Ground Floor, Menara ALTY
187 Jalan Ampang, 50450
Kuala Lumpur

  • www.altyortho.com
  • Operating Hours:
    Monday – Friday: 8.30am – 5.30pm
    Saturday: 8.30am – 1.00pm
    24-Hour Emergency Department
ALTY malaysia